Last update: October 22, 2025
Together, the following documents form a single, binding Agreement between you and Tableo Ltd ( the “Parties”) and are collectively referred to as the “Terms and Conditions” or “Agreement”: (i) Terms of Use; (ii) Data Processing Addendum (DPA); (iii) Privacy Policy; (iv) Guest Terms of Use; and (v) Guest Privacy Policy. Any policies or documents referenced in these Terms and Conditions are incorporated by reference. Tableo is provided as a service of Tableo Ltd. For the purposes hereof, Tableo and Tableo Ltd are collectively referred to as the “Company” or “Tableo”. These Terms and Conditions apply to Tableo’s Sites and web applications, including tableo.com, app.tableo.com, and any of their subdomains or successor domains (collectively, the “Sites”), together with any services, features, or content made available through the Sites. The Company provides an online web application for restaurant owners who have registered with it, to provide restaurant consumers (each, a “Guest”) with a fast, friendly way to reserve tables at restaurants from a web-enabled device. All users, whether a Guest, Restaurant or any other party, of the Sites (each, a “User”), including, but not limited to, vendors who request an Account (“Account” means the restaurant account on app.tableo.com provisioned by the Company for a restaurant ) are subject to these Terms and Conditions. The Company reserves the right to update and change the Terms and Conditions from time to time without notice. Any features added to the current Accounts, including the release of new and updated features (the “Changes”), shall be subject to the Terms and Conditions. Continued use of an Account after any Changes shall constitute consent to such Changes. The original language of these Terms and Conditions is English. If any translation differs, the English version shall prevail.
(a) Relationship with Restaurants; No Agency or Endorsement. The Company does not sell, license or endorse any of the Restaurants participating or listed on the website and does not act as an agent of sale or an agent of any merchant or provider of food, products or services. The Company does not have and will not assume any responsibility for, or liability related to, any food, products and services offered, sold or provided by the Restaurants participating or listed on the website. The Company does not endorse, warrant or guarantee the food, products or services of any Restaurant, including, without limitation, any prices, promotions, programs, policies, services, or other information posted by any Restaurant. You should direct any questions, complaints or claims related to any food, product or service to the appropriate Restaurant.
(b) Website Content; Changes. The Company does not warrant that products or descriptions, or any other content of the website is accurate, complete, reliable, current or error-free. Website content is provided for informational purposes only and the Company shall have no liability for inaccuracy or incompleteness in product or service content, user ratings or commentary, or other content on the website. The Company is not liable for any delays, inaccuracies, errors or omissions with respect to the information or the transmission or delivery of all or any part thereof, for any damage arising therefrom or occasioned thereby, or for the results obtained from the use of the information. The Company is not liable for any acts or omission of acts on Tableo or any Restaurant on the website. You assume the entire risk as to the accuracy, adequacy, completeness, currency, validity and quality of any information relating to the food, products or services provided to you by a Restaurant. Any information on the website can change without notice.
(c) Restaurant Responsibility; Guest–Restaurant Disputes. Tableo assumes no liability, obligation or responsibility in connection with any transactions between a Guest and any Restaurant(s), including, but not limited to, failure by either party to keep a reservation, a Restaurant’s knowledge (or lack thereof) of any Guest’s food allergies, injuries and/or damages sustained or caused by a Guest at a Restaurant, a Guest’s or any employee’s behaviour at a Restaurant or the quality of the food, service and products at a Restaurant. If a Guest has a dispute with a Restaurant or any third party, all parties release the Company (and its agents and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute.
(d) Communications on Behalf of Restaurants. Tableo may send email or SMS confirmations on behalf of restaurants to confirm or follow up on reservations or to request a review or follow up feedback. Tableo has the right to appear in any such email confirmations, and you consent to the placement of a small branded advertising logo (hyper-linked) promoting Tableo or a Tableo partner business or website.
(e) User Content (Reviews, Comments and Other Submissions). The Services may permit Guests to submit reviews, comments, and ratings, send emails and other communications; and submit suggestions, ideas, comments, questions, or other information for publication and distribution to restaurants and other third parties (“User Content”). Any such User Content must not be illegal, threatening, obscene, racist, defamatory, libellous, pornographic, infringing of intellectual property rights, promoting of illegal activity or harm to groups and/or individuals, invasive of privacy, purposely false or otherwise injurious to third parties or objectionable and must not consist of or contain software, computer viruses, commercial solicitation, political campaigning, chain letters, mass mailings, any form of “spam” or references to illegal activity, malpractice, purposeful overcharging, false advertising or health code violations (e.g. foreign objects in food, food poisoning, etc.). Guests may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of User Content. Tableo reserves the right (but has no obligation) to monitor, remove, or edit User Content in Tableo’s sole discretion, including if User Content violates any Tableo Policies. Tableo takes no responsibility and assumes no liability for any User Content submitted by any User or third party.
(f) Links to Other Websites. The website may provide links to third-party web sites (“Third-Party Websites”), which in no way would be considered as an endorsement of the content or services in that linked Third-Party Website. These Terms and Conditions govern only Tableo Sites and not any Third-Party Websites. The Company may not own or operate the Third-Party Website, and it has not reviewed, and cannot review, all of the material, including goods or services, made available through Third-Party Websites. The Company expressly disclaims any responsibility for the content, the accuracy of the information and any products or services available on the Third-Party Websites. If you decide to access linked Third-Party Websites, you do so at your own risk.
(g) Use of Public Content. The Company reserves the right and the Users agree that any information in an Account designated as “Public” may be used by the Company for promotional uses. External search engines may also index such Public information.
(a) Registration. To access certain functions of the website, you must register as a unique user. You also have to give us certain information such as your Email and Mobile contact number, all of which must be accurate and updated. You may not (i) select or use User credentials of another person with the intent to impersonate that person; (ii) use User credentials in which another person has rights without such person’s authorisation; or (iii) use User credentials that the Company, in its sole discretion, deems offensive. Failure to provide any requested information may delay or prevent the creation of an Account.
(b) Acceptable Use and Eligibility. You represent that: (i) the information you submit is truthful and accurate and that you have not misrepresented your identity; (ii) you will update your contact information if it changes so that we can contact you; (iii)you are affiliated with a restaurant, café, bar, hotel F&B outlet, or other hospitality establishment (e.g., as an owner, employee, contractor, or authorised agent) and have the right to represent it, or otherwise have a legitimate business purpose and authority to use the Services; (iv) you are 18 years of age or older, (v) your use of the website and your use of services available on the website do not violate any applicable law or regulation; (vi) you will not use Account to attempt to gain unauthorized access, interfere with or disrupt the Services, mine or scrape personal data, perform security testing without written consent, use the Services for high-risk activities, or send spam or inject malicious code. Accounts may be issued only to individuals who are 18 years of age or older, are not under any legal disability, and agree to abide by these Terms of Service and the Privacy Policy. Accounts registered by “bots” or other automated methods are not permitted and will be deleted if detected.
(c) Security and Responsibility. You are responsible for all usage or activity on your Account, including use of the account by any third party authorised by you to use your User credentials and password. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your account, at the Company’s sole discretion, and the Company may refer you to appropriate law enforcement agencies. You are responsible for maintaining the security of your password. The Company is not liable for any loss that you may suffer through the use of your password by others. You agree to notify the Company immediately by sending email to [email protected] of any known or suspected unauthorised use of your Account or of any other breach of security known to you with respect to the Sites or your Account, including loss, theft, or unauthorised disclosure of your password or other information.You agree to report any violations of this Agreement by others to the Company. Failure to comply with this Section in full constitutes a breach of this Agreement and may result in immediate suspension or termination in accordance with Account and Service Termination, Downgrades, and Pauses (§ a).
(d) License and Use Restrictions. Use of an Account does not grant a User a license to any software contained in, or used by, the Account. Users agree not to, directly or indirectly: reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of, or found at, or through, the Account or any software, documentation, or data related to the Account; remove any proprietary notices or labels from the Account or any Software, modify, translate, or create derivative works based on the Account or any Software; or copy, distribute, pledge, assign, or otherwise transfer or encumber rights to the Account or any Software. The Account shall be used for a User’s business or personal purposes only, as the case may be, and a User shall not use the Account or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third party. If a User is using the Account in any country in the European Community, the prohibition against modifying, translating, reverse engineering, decompiling, disassembling or creating derivative works based on the Services or the Software does not affect a User’s rights under any legislation implementing the E.C. Council Directive on the Legal Protection of Computer Programs. For the avoidance of doubt, additional rights and restrictions appear in the Intellectual Property section.
(e) Payments and Payment Gateway. Tableo provides payment enablement via third-party processors (currently Stripe, Inc.) for its Users that cover (a) Guest payments collected by Restaurants and (b) the Restaurant’s payments to Tableo (e.g., subscriptions, usage fees, taxes). The Restaurant is the merchant of record for Guest transactions; Tableo facilitates processing and is not a party to Guest–Restaurant transactions or the Restaurant’s policies.
(i) A Restaurant may require Guests to provide a valid payment method to secure a reservation, authorise no-show/cancellation charges, pay deposits/prepayments (including events), and purchase vouchers/products. Charges must follow the Restaurant’s posted policies and law. Refunds/chargebacks/policy disputes are between the Restaurant and the Guest; related network/processor fees are the Restaurant’s responsibility.
(ii) Payment information is collected and processed by Stripe under its terms and PCI-DSS obligations. Tableo does not store CVV and uses tokenisation where applicable. Payment data may be shared with payment networks, acquiring banks, and necessary service providers (e.g., bookkeeping software) to process payments, prevent fraud, and comply with law.
(a) Plan Types. The Services are offered as (i) a Freemium Plan and (ii) Paid Subscriptions. Paid Subscriptions are offered in multiple tiers that differ by booking/cover limits and/or available features, as described on the website or applicable Order Form.
(b) Paid Subscriptions; Fees; Billing. Paid Subscription fees are charged per the then-current price list at the time the subscription starts (the “Activation Date”). Fees may be revised; the Company will provide prior notice before changes take effect. Paid monthly subscriptions are billed monthly, prorated upfront for the remainder of the first calendar month starting on the Activation Date (e.g., start on the 15th → charge for the remaining 15 days of that month). Thereafter, monthly charges occur in advance on the 1st day of each calendar month. Annual plans may be offered on separate terms (e.g., commitment length, discounts, cancellation rules) provided at purchase; those terms govern in case of conflict with this Section. See Fees; Payment Terms; Non-Payment §(a)–(b) for due date, charging and failed-payment handling.
(c) Usage-Based and Third-Party Charges. In addition to subscription fees, the following may be charged on a usage basis (if not included in the selected tier): bookings received through third-party channels billed per cover, SMS, payment processing, add-ons, and any booking/cover-limit overage fees. Usage-based and third-party amounts are generally invoiced monthly in arrears and are payable on top of the subscription fee, together with applicable taxes (see Fees; Payment Terms; Non-Payment §(f) Taxes)
(d) Freemium Plan. Freemium accounts are limited to 100 covers per calendar month. (Legacy Freemium accounts registered before 07 May 2025 are limited to 50 bookings per calendar month). Once the applicable monthly limit is reached, no new bookings may be placed until the limit resets on the 1st day of the next calendar month. The availability, scope, and terms of the Freemium Plan are at the Company’s discretion. The Company may modify, suspend, or discontinue the Freemium Plan at any time and may terminate any Freemium account without prior notice for any reason, including suspected foul play, abuse, or use not in good faith.
(a) Termination by Company. The Company may suspend or terminate any Account, or refuse current or future use of the Services, at any time and for any reason, including without limitation breach of these Terms, suspected foul play, abuse, non-payment, or use not in good faith. Upon termination, the Company may delete the Account and archived data within ninety (90) days, subject to applicable law. For termination due to non-payment, see Fees; Payment Terms; Non-Payment §(c).
(b) Cancellation by Customer (Account Termination). The Customer may terminate the Account by giving written notice to [email protected]. The Account remains on the then-current plan and rate for any Billing Cycle that starts while the 30-day Notice Period is running. There are no refunds, credits, or proration for partial months or other paid periods (e.g. annual, 6-monthly, quarterly subscriptions). Accrued amounts (including per-cover/booking fees, overages, SMS, payment processing, third-party reservation channel fees, and other add-ons) remain payable and may be charged in the next Billing Cycle to settle the outstanding balance. After termination (see Fees; Payment Terms; Non-Payment §(c)-(d)). The Company may delete archived data within ninety (90) days, subject to applicable law.
(c) Downgrade from a Paid Subscription to a Freemium Plan. A request to move from a Paid Subscription to the Freemium Plan is deemed termination of the paid plan and commencement of the Freemium Plan. The same notice rules, effective date, and billing consequences stated in subsection (b) apply.
(d) Downgrades between Paid Subscriptions. The Customer may request a downgrade to a lower tier paid plan at any point prior to a commencement of the billing cycle by emailing [email protected]. The current plan remains in effect until the end of the current calendar month, and the downgrade takes effect on the first day of the following month. There are no refunds, credits, or proration for the current month. On the effective date, plan features/limits change; any usage-based or third-party fees incurred before the effective date remain payable (see Fees; Payment Terms; Non-Payment §(c)-(d)).
(e) Pauses. The Customer may request an Account pause at any point prior to a commencement of the billing cycle by emailing [email protected]. The current plan remains in effect until the end of the current calendar month, and the pause takes effect on the first day of the following month. During a pause, online bookings are disabled and access may be restricted; subscription fees stop, and a € / £ / $ 10 per month data-retention fee applies. Usage-based and third-party fees incurred before the effective date remain payable and may be charged in the next Billing Cycle (see Fees; Payment Terms; Non-Payment §(c)-(d)). The Customer may request reinstatement to any available plan by emailing [email protected]
(a) Due date and collection. Subscription charges are due immediately on the Activation Date and, thereafter, are charged upfront on the 1st day of each Billing Cycle for that entire calendar month (Europe/Malta time). The Customer authorises the Company to charge any payment method on file for all amounts due (subscription fees, usage-based and third-party charges, taxes).
(b) Failed payments and grace period. If a charge fails for any reason, the Customer has a 3-day grace period to remedy the failure. If payment is not received by the end of day 3, the Account is suspended: access is restricted and a payment screen is presented until the outstanding amount is paid.
(c) Termination for non-payment. If any undisputed amount remains unpaid 60 days after its due date, the Company may terminate the Account for non-payment. Termination does not waive amounts already due; outstanding sums remain payable.
(d) Late-payment interest and recovery costs. On undisputed overdue amounts, the Company may charge statutory late-payment interest calculated at the European Central Bank (ECB) reference rate + 8%, accruing from day 30 after the due date until paid, plus a fixed €50 recovery fee in cases where account was terminated due to no payment.
(e) Disputed amounts. The Customer must notify billing disputes in writing within 15 days of invoice/charge to [email protected]. Only the disputed portion may be withheld; all other amounts remain due.
(f) Taxes. Prices for subscription plans and any third-party/usage-based fees are exclusive of taxes. The Customer is responsible for VAT and any other applicable taxes, which will be charged where required by law. For EU Member States (excluding Malta), the Company supports the reverse-charge mechanism: the Customer must provide a valid EU VAT number for verification; if no valid number is provided or verification fails, VAT will be added. Customers outside the EU are not charged VAT by the Company (local taxes, duties, or withholdings—if any—remain the Customer’s responsibility). The Company may re-verify VAT details at any time and adjust or re-invoice amounts (including VAT) if a VAT number is invalid, withdrawn, or if the declared place of establishment is incorrect.
(g) Cross-account settlement (with consent). Where the Customer controls multiple related Accounts, the Company may, with the Customer’s prior written consent, apply credits or charge any valid payment method held for one Account to settle amounts due on another related Account, subject to applicable law.
(h) Reinstatement. Upon full payment of all past-due amounts (stated in section (d)), the Company may reinstate suspended service; reinstatement after termination may require a new subscription and a fixed €50 recovery fee would apply.
(i) Restaurant’s payments to Tableo. The Restaurant must maintain a valid payment method—card or SEPA Direct Debit, processed via Stripe—for subscription, usage-based and third-party fees, taxes, and any other amounts due. The Restaurant authorises Tableo and Stripe to charge or debit any payment method on file for all such amounts.
The Users acknowledge and agree that any and all Company or Restaurant names and logos related to the Account and the Company or Restaurant and all related product and service names, design marks and slogans, are the property of the Company, the Restaurant or their affiliates or suppliers, as the case may be (collectively, the “Marks”). By agreeing to these Terms and Conditions, the Users agree not to use any of the Marks in any advertising, publicity or any other commercial manner without the prior written consent of the Company or the applicable Restaurant. The Users have no title or ownership in the Account, the Software or the Marks (other than their own Marks) and no other rights in the Account, the Software or the Marks. All ownership rights remain in the Company, the Restaurant or their third party suppliers, as the case may be. The Users agree to comply with all intellectual property laws and shall not encumber any interest in, or assert any rights to, the Marks (other than their own). The User may not reverse engineer, reverse assemble, decompile or disassemble, reproduce, modify, transmit, participate in the sale or transfer of, or create derivative works based on any Marks, in whole or in part.
By registering an Account, each Restaurant agrees and grants the Company the right to use for these Sites and other related purposes, all images, logos, content and other information that may be found on the Restaurant’s own websites.
All Users agree to indemnify and hold the Company, its subsidiaries, affiliates, officers and employees, and service providers harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of a User’s use of the Sites, the User’s violation of this Agreement, or the User’s infringement of any intellectual property or other right of any person or entity. Even though prohibited, people may provide information that is offensive, false, harmful, or deceptive. The Company assumes no responsibility or liability whatsoever for such content or actions.
Under no circumstances will the company be liable for any injuries, death, loss or damage caused by your use of the site, including any software, materials, content, food, products and/or services provided or use or reliance on information obtained through this site. It is your responsibility to evaluate the accuracy, completeness, or usefulness of this site and the resources, materials, content and software provided therein. In no event shall the company be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or relating to the site or this agreement, whether based on warranty, contract or any other legal theory. Your sole remedy for dissatisfaction with this website is to stop using this website.
You acknowledge and agree that the Sites are provided on an “As Is” and “As Available” basis. None of the company, its affiliates, subsidiaries or its or their officers, directors, employees or agents (collectively the “Company parties” guarantees the accuracy, completeness, timeliness, reliability, suitability or usefulness of any portion of the Site. None of the company parties warrant that the Sites will be uninterrupted or error-free, that any specific information that is requested will be provided or that this site or its server(s) are or will be free of computer viruses or other harmful elements. You expressly agree that the entire risk as to the quality and performance of the Sites and the accuracy, timeliness or completeness of the content or services is assumed solely by you.
None of the company parties make any, and hereby specifically disclaim any and all, representations, endorsements, guarantees and warranties, express or implied, regarding this site and any of the information, software and other materials therein, including without limitation, the implied warranties of merchantability and fitness for a particular purpose, title and non-infringement of third-party rights.
You understand and agree that any content, software, materials and/or data downloaded or otherwise obtained through the use of the website is used at your own risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such content, materials and/or data.
The Users expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute food, goods and services resulting from any food, goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of the Users’ transmissions or data; (iv) statements or conduct of any third party on the service; (v) termination of the Users’ Accounts; or (vi) any other matter relating to the Accounts. In the event that notwithstanding the foregoing, the Company is found liable to a User for damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort (including negligence), product liability or otherwise), the liability of the Company to the User will be limited to the amount that the User paid for his/her/its Account in the 12 months preceding the event.
For purposes of this Data Processing section only:
Additional information on how personal data is collected and used is set out in Tableo’s Privacy Policy for Restaurants and Tableo’s Privacy Policy for Guests (together, the “Privacy Policies”), which are incorporated by reference.
Your rights and obligations under these Terms and Conditions may not be transferred or assigned, whether in whole or in part.
Any notices required to be given must be given in writing, including via email, to Tableo Ltd., Merlin House, Mountbatten Street, Hamrun HMR1574, Malta and to the following email addresses:
[email protected] - for Support, Data processing, Legal and other General notices , or
[email protected] - for Billing/plan changes/termination/downgrades/pauses.
We may give notice to you at the email or postal addresses provided to us by you in your registration, as updated by you from time to time.
Failure to enforce our rights under these Terms and Conditions shall not result in a waiver of our rights.
Should any of these Terms and Conditions be found to be invalid or unenforceable, all other provisions shall be unaffected.
These Terms and Conditions may not be varied in any way without our express consent in writing. These Terms and Conditions do not purport or intend to create any agency, partnership, joint venture, franchiser-franchisee, or employer-employee relationship.
All and any headings used shall be for reference purposes only and shall in no way define, limit, construe or describe the scope or extent of any Section.
All confidential information obtained in relation to these Terms and Conditions, the Sites or its use shall remain confidential. Confidential information may only be disclosed to your professional advisors, employees, officers, subcontractors and agents, and only where (i) disclosure is necessary for the purpose of exercising and performing rights and obligations under these Terms, (ii) they have been informed of the confidential nature of the disclosed information and (iii) they agree to comply with the confidentiality requirements of these Terms.
These Terms are construed in accordance with and governed exclusively by Maltese law. Any dispute, claim or controversy that arises between you and us in connection with these Terms and Conditions or the Sites shall be settled exclusively by the Courts of Malta. Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any competent court.
For further information about these Terms and Conditions, please contact us at [email protected]