Last updated: October 2026
Thank you for choosing to dine with us. We look forward to welcoming you to our restaurant.
To ensure all our guests enjoy the best possible dining experience, please read our booking terms and conditions before making a reservation.
All reservations are subject to availability and confirmation.
A booking is only confirmed once you have received confirmation from us by email, text message or directly from our team.
Please ensure your contact details and the number of guests are correct when making your reservation.
Any changes to your booking, including the number of guests, must be communicated to us as soon as possible and are subject to availability.
We understand that plans can change. If you need to cancel or amend your reservation, we kindly ask that you provide at least 24 hours' notice wherever possible.
Cancellations can be made by contacting the restaurant directly.
If you are unable to attend, please let us know as soon as possible so we can offer your table to other guests.
Repeated no-shows may result in future reservations requiring a deposit or card guarantee.
Where a deposit or cancellation charge applies, the amount and applicable cancellation deadline will be clearly communicated before your booking is confirmed.
We kindly ask all guests to arrive on time for their reservation.
If you are running late, please contact us as soon as possible.
We will endeavour to hold your table for up to 15 minutes after your scheduled reservation time.
After this period, we may need to release your table to accommodate other guests.
Late arrivals may have a reduced dining time during busy periods.
For certain reservations, including group bookings, special occasions and busy periods, we may require a deposit or valid payment card to secure your booking.
Any deposit amount will be confirmed at the time of booking.
Unless otherwise stated, deposits will be deducted from your final bill.
Any applicable cancellation or no-show charges will be explained before you confirm your reservation.
Deposits and charges will be handled in accordance with applicable consumer law.
For reservations of more than 10 guests, bookings must be arranged directly through our dedicated Events Team.
Please contact our Events Team using the details below:
Email: [email protected]
Telephone: 01803 296677
All bookings for parties of more than 10 guests will require a deposit and a food pre-order to secure the reservation.
Our Events Team will provide full details of the deposit requirements, pre-order arrangements, payment deadlines and any applicable cancellation terms at the time of enquiry.
Please note that reservations for more than 10 guests cannot be made through our standard online booking system and must be confirmed directly with our Events Team.
We always do our best to accommodate seating preferences, but specific tables or areas cannot be guaranteed.
During busy periods, we may operate allocated dining times to ensure all guests can enjoy their visit.
Where a time limit applies, this will be communicated during the booking process.
We take food allergies and dietary requirements seriously.
Please inform us of any allergies, intolerances or dietary requirements when making your reservation.
Our team will be happy to discuss ingredients and available menu options.
Although we take precautions, our kitchen may handle ingredients containing common allergens, and we cannot guarantee an allergen-free environment.
Please speak to a member of our team before ordering if you have a food allergy.
We welcome families and aim to accommodate guests with accessibility requirements wherever possible.
Please let us know in advance if you require highchairs, wheelchair-accessible seating, space for a pushchair or any other specific arrangements.
We will always try to accommodate requests for celebrations, preferred seating and other special occasions.
However, requests are subject to availability and cannot be guaranteed unless confirmed by the restaurant.
In exceptional circumstances, we may need to amend or cancel a reservation due to unforeseen events, operational difficulties or circumstances beyond our reasonable control.
If this happens, we will endeavour to contact you as soon as possible and, where appropriate, offer an alternative booking.
Any deposit paid for a reservation cancelled by the restaurant will be refunded unless an alternative arrangement is agreed.
Nothing in these terms affects your statutory consumer rights.
We want all our guests and team members to enjoy a safe, welcoming and respectful environment.
We reserve the right to refuse service or ask guests to leave where there is abusive, threatening, discriminatory or seriously disruptive behaviour, subject to applicable law.
Information provided when making a reservation will be used to manage your booking, communicate with you about your visit and provide our services.
Personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.
By completing a reservation, you acknowledge that you have read and agree to these booking terms and conditions.
These terms do not affect your statutory rights.
We appreciate your understanding and cooperation and look forward to welcoming you soon.