Introduction Welcome to La Nave. We are pleased to offer you our reservation services. By making a reservation, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
Reservation Confirmation - 2.1. All reservations are subject to availability. - 2.2. A reservation is only confirmed once you enter your credit card details and receive a confirmation email or message from us. - 2.3. Credit card details must be entered within 2 hours to confirm the reservation. - 2.4. Please check all details in the confirmation email to ensure accuracy. Contact us immediately if there are any discrepancies.
Credit Card Policy - 3.1. Credit card details are required only when making a deposit for special events. - 3.2. Any charges made to your credit card as a deposit will be deducted from your final bill.
Arrival Time - 4.1. Please arrive at the restaurant on time. We allow a 15-minute grace period for late arrivals. - 4.2. If you anticipate being more than 15 minutes late, please notify us as soon as possible. We cannot guarantee that your table will be held beyond this period.
Cancellation Policy - 5.1. In the event that a booking is not honoured in whole or in part, including reducing numbers, or is changed or cancelled with less than 2 hours’ notice, any deposit paid will not be refunded.
No-Show Policy - 6.1. A no-show occurs when a reservation is not honoured and no prior notice is given. - 6.2. In the case of a no-show for any reservation with a deposit, the deposit will not be refunded.
Group Reservations - 7.1. Group reservations (10 or more people) may require additional confirmation. Please contact us directly for group bookings. - 7.2. Final numbers and menu choices must be confirmed 48 hours prior to the reservation time.
Special Requests - 8.1. We will do our best to accommodate any special requests (e.g., dietary requirements, seating preferences), but we cannot guarantee that all requests will be fulfilled. - 8.2. Please inform us of any special requests at the time of booking.
Dietary Requirements and Allergies - 9.1. Please inform us of any dietary requirements or allergies at the time of booking. - 9.2. While we strive to accommodate all dietary needs, we cannot guarantee that our dishes are free from allergens due to the risk of cross-contamination.
Conduct - 10.1. We reserve the right to refuse service or entry to any guest who behaves inappropriately or disruptively. - 10.2. Guests are expected to respect other diners and restaurant staff at all times.
Payment - 11.1. Payment for the meal is required at the end of your dining experience unless pre-arranged otherwise. - 11.2. For group reservations, a single bill will be provided unless otherwise requested in advance. - 11.3. Restaurant bills do not include tips. Gratuities are at your discretion.
Changes to Terms and Conditions - 12.1. We reserve the right to modify these terms and conditions at any time. The current version will always be available on our website.
Contact Information - 13.1. For any questions or concerns regarding these terms and conditions, please contact us at [email protected] or by phone at +356 2258 8100.