Reservations
All reservations must be made through our online booking system. Each booking is for a specific date and time. Please review your selection carefully before confirming, as reservations cannot be modified, transferred, or refunded once processed.
Payment in full is required at the time of booking to secure your reservation.
Arrival & Duration
Each igloo is reserved for a fixed session time. Your reservation begins and ends at the scheduled time, regardless of your arrival. Late arrivals may result in a shortened experience. To ensure all guests enjoy a timely experience, extensions beyond the allotted duration are not available. Seating and igloo assignments are determined by the venue and may not be changed upon arrival.
Capacity
Each igloo accommodates a maximum of six guests, regardless of age. This limit is set for safety and comfort reasons and cannot be exceeded under any circumstances.
Outside Food, Drink & Alcohol Policy
No outside food or drink is permitted.
Guests are not permitted to bring outside alcohol onto the premises.
All alcoholic beverages must be purchased and consumed on site, in accordance with local laws and our licensing regulations. Valid government-issued photo identification is required for all guests consuming alcohol. Staff reserve the right to refuse or discontinue service to any guest who appears intoxicated, behaves inappropriately, or fails to present valid ID. No refunds or credits will be issued if service is refused for reasons related to intoxication or policy violations.
Dietary Requirements
Guests with food allergies or dietary restrictions should inform the vendor or event staff prior to ordering to discuss ingredients and preparation methods.
Cancellations & No-Shows
All bookings are non-refundable and non-transferable.
Failure to attend for any reason - including illness, personal circumstances, or late arrival - will result in full payment being retained.
If an event or scheduled session is canceled due to weather, unforeseen circumstances, or venue closures, guests will receive a full refund or have the option to reschedule, subject to availability.
Organizer-Initiated Changes & Cancellations
In rare cases, operational or safety issues may require Organizers to adjust, reschedule, or cancel reservations.
Guests will be notified promptly and offered an alternative date, venue credit, or refund. We are not responsible for additional costs incurred as a result of such changes (e.g., transportation or accommodation, etc.).
All-In Pricing
This venue operates under an All-In Pricing model. The total price listed includes applicable fees and taxes.
A processing fee may apply and will be clearly shown at checkout. Pricing does not include any onsite food or beverage purchases unless otherwise stated.
Age Requirement
Guests must be 18 years of age or older to make a reservation. Guests under 18 must be accompanied by an adult at all times.
Guest Conduct
We strive to provide a safe, enjoyable, and respectful environment for all guests and staff.
We reserve the right to refuse service or remove any individual who behaves in a manner that is disruptive, unsafe, or disrespectful. This includes excessive intoxication, harassment, or failure to comply with staff instructions.
No refunds or credits will be issued in such circumstances.
Smoking & Vaping
Smoking, vaping, and the use of e-cigarettes are not permitted inside igloos or within the Gatton Park.
Guests who fail to comply may be asked to leave the premises without refund.
Damage & Liability
Guests are responsible for any damage to venue property, furnishings, or equipment during their reservation.
Charges may apply for repair or replacement of damaged items.
The venue is not responsible for loss or damage to personal belongings left unattended.