All reservations are subject to availability and confirmation by Auris Restaurant & Lounge.
Reservations can be made online, by phone, or via approved messaging platforms.
Guests are advised to arrive on time to ensure their table is held.
Tables will be held for 15 minutes from the reservation time.
After this grace period, Auris reserves the right to release the table without notice.
Standard reservations are allocated a 2-hour dining time slot from the confirmed booking time, particularly during peak periods.
Extensions are subject to availability and management discretion.
VIP tables are reserved for guests seeking an enhanced lounge and dining experience.
Alcohol purchase is expected as part of the VIP experience.
Where no alcohol is purchased, a £40 table charge per VIP table will apply.
The £40 charge:
Is non-refundable
May be taken in advance or added to the final bill
Will be waived if alcoholic beverages are purchased
Certain bookings (including VIP tables, large groups, weekends, or special events) may require a deposit to secure the reservation.
Deposits are deducted from the final bill unless stated otherwise.
Deposits are non-refundable in the event of late cancellation or no-show.
Cancellations must be made at least 24 hours in advance.
Late cancellations or failure to attend a confirmed reservation may result in:
Loss of deposit
A cancellation or no-show charge at management discretion
Group bookings may be subject to:
Set menus
Minimum spend requirements
Advance confirmation of guest numbers
Final guest numbers must be confirmed at least 24 hours prior to the reservation.
Different terms may apply during:
Fridays & Saturdays
Public holidays
Special events or themed nights
These will be communicated at the time of booking.
Auris Restaurant & Lounge reserves the right to refuse service or end a reservation where guest behaviour is deemed disruptive, unsafe, or inappropriate.
No refunds will be issued in such circumstances.
Auris Restaurant & Lounge reserves the right to:
Amend this reservation policy at any time
Refuse or cancel bookings that do not comply with these terms
Make reasonable adjustments to seating and timing where necessary